How do I make a return?Updated 14 days ago

At OOSC, we want to ensure returns are as easy for you as possible. If you are unhappy with the goods you have received and would like a refund or exchange, please start the process using our returns platform HERE (have your order number and email used at checkout ready).

Should you wish to exchange for a different size or product, this will be free! Return label fees for a return for a refund will vary depending on your location, and you have the option to return via a tracked courier of your choice to the address below, just ensure that you keep your postage receipt. 

Please make sure that the products are returned to us within 30 days, in the same packaging with swing tags fixed if relevant, in a perfect sellable state. Items worn, damaged, dirty or in an otherwise unsellable state will not be accepted for returns. This includes scuffs, marks, dirt, make-up stains, pet hair, foul smells, so ensure you are in a clean environment when trying on otherwise we may not accept your return. 

Then return the items unworn and unmarked (you can try it on, of course!), with tags and original bags to the following:

UK/AUS/ROW Returns:

Active Ants UK, Unit 1, 26 Liliput Road, Brackmills Industrial Estate, Northampton, NN4 7DT, United Kingdom

US Returns:

Kable Product Services Inc, OOSC Clothing Limited, 4275 Thunderbird Lane, Fairfield, OH 45014, USA

CA Returns:

Northland Fulfilment, 277 Humberline Dr, Toronto, ON, M9W0B6

EU Returns:

Active Ants e-Fulfilment, Borchwerf 5, 4704 RG Roosendaal, The Netherlands,

Restrictions on swimwear returns

If you wish to return swimwear, please do not remove the original wrapping/seal for hygiene reasons. All goods are inspected on return and will not be accepted if the hygiene strip has been removed or damaged and will automatically be sent back out to you.

Restrictions on sale items

Please note that sale items are non-refundable in the US.