RETURNS & CANCELLATIONS

How do I make a return?

At OOSC, we want to ensure returns are as easy for you as possible. If you are unhappy with the goods you have received and would like a refund or exchange, please start the process using our returns platform HERE (have your order number and email us

Can I exchange my item for a different size or style?

Yes absolutely, you can change your item for another size/style for free! Exchanges are quick and easy. Please follow this link HERE to begin the exchange process (have your order number and your email address used at checkout ready). If you need any

Can I return an item that was purchased for me as a gift?

Yes, if you are returning the item yourself, we can offer you an exchange or credit note. For a refund, the return must be made by the cardholder who made the purchase.

When will I receive my refund?

We aim to refund you within 5-10 working days of your order arriving back in our warehouse. If you have not heard from after this period and your tracking says it has been delivered to us, please send an email including the tracking number to hello@o

I received a damaged item, what should I do?

Although extremely rare, there have been instances where courier companies accidentally damage packages in transit. We are really sorry if this has happened to you, we hate it when things happen out of our control so please contact us within 48 hours

Can I cancel my order?

Our warehouse is largely automated to allow for the fastest possible processing times, however, this also means we have a very short window of time in which we can cancel an order and prevent it from shipping. Should you wish to cancel, please contac

What will happen to my refund if I have used a spend and save code?

All of our spend and save codes have a minimum spend, which will be communicated when we release the offer. This minimum spend must be met for the promo code to apply. If you place an order using a spend and save code, and then return an item from yo

Will my gift card be refunded if I make a return?

Yes, if you return your item for a refund, and you paid entirely or partially via a gift card, then the balance will be refunded for the value of the return.

How do I return items from different orders together?

You are welcome to return items from different orders in the same box. Please ensure to include a note with both order numbers and specify which items belong to each order, along with your preferences for the return. This will help us process your re