Returning a marketplace purchase (ASOS, Decathlon, etc)Updated 10 days ago

If you purchased one of our products through a third-party marketplace such as ASOS, Decathlon, Mountain Warehouse, Macy's or Nordstrom, the return process is handled differently from purchases made directly through our website.

ASOS, Decathlon & Mountain Warehouse

Your return label will be included in your original delivery package in the form of a QR code, please do not discard it. Scan your QR code to access your label. 

Macy's & Nordstrom

You’ll need to register your return through the marketplace’s website.

A direct link to initiate the return will be available in the order confirmation email sent to you by the marketplace.

Prepare Your Item for Return

- Use the original packaging whenever possible.

- Ensure all swing tags remain attached if applicable.

- Items must be in a perfect, sellable condition.

Returns We Cannot Accept

To help us process your return quickly and avoid rejection, please ensure the item meets the following conditions as we cannot accept returns that are:

- Worn or used

- Damaged

- Dirty

- Contains make-up stains, scuffs, marks, or pet hair

- Carry strong or unpleasant odours

Please try on items in a clean environment to avoid any issues. Items returned in an unsellable condition will be rejected and may be sent back to you.

Need Help?

If you’re unsure about any part of the returns process, we recommend reaching out directly to the marketplace’s customer support team, as they manage returns and refunds for orders placed through their platform.